FAQs
At TAUHOME, we make every effort to ensure that our customers are satisfied. Indeed, the priority of our teams is customer satisfaction and for this we provide you with an optimal shopping experience. For this purpose we have implemented:
- Online orders 100% secure via credit card, Paypal, Apple Pay and so on.
- The follow-up of your orders on our site
- A customer service located in France at your service 24H/7DAY.
- Easy return for 60 days.
Total Time = Processing Time + Transit Time
A. Order Processing: We conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. This typically takes 1 to 2 business days.
B. Transit time: The amount of time it takes to receive your order after your order has been shipped. Transit times can vary depending on your location and shipping methods.
Standard Shipping Service：
Order delivery: 15-25 business days.
Expedited Shipping Service:
Order delivery: 7-14 business days.
C.We offer Worldwide Free Shipping on orders over $79.
Shipping fee is decided by destination and products you ordered. Please add items into your shopcart, proceed to pay, you will see the amount of shipping fee before payment.
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
1> We have no control over these charges and cannot predict the amount. For further information please send an email to us;
2> Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
3>When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.
TAUHOME support international shipping. And we can ship to most countries & regions in the world.
You may find an option on the product "Check Out" page to choose using the coupon which already in your account. Or you can simply put the coupon code in the textbox and click the “Apply” button.
You can track your package using your order number. To do this, go to the Order Status section on our site.
If your tracking number doesn't give any information, don't worry. Delivery information often updates after orders ship within 5-8 business days.
Our products are shipped separately based on your order. If it contains items from two different warehouses, there will therefore be two separate deliveries. The rest of the order will arrive shortly.